Shipping information
At ACTIBOX, we do everything we can to deliver your order quickly and reliably. Below you will find all information about our shipping areas, costs and delivery times.
Shipping areas We deliver to Belgium, the Netherlands, and France.
Shipping costs
- Belgium: €16.00
- The Netherlands: €22.00
- France: €22.00
Delivery time The estimated delivery time is 1 to 3 working days after confirmation of your order.
Customization & Bulk Orders For branded (personalized) Actiboxes and bulk orders, shipping costs and delivery time are determined on a case-by-case basis. This information will be communicated in advance and tailored to the customer's wishes.
Questions? Do you have any questions about your delivery? Please contact us via our contact page.
Return and Refund Policy
If the order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving a reason.
Return conditions To be eligible for a return, the item must be in the same condition as you received it: unused, with tags, and in its original packaging. You also need the invoice or proof of purchase.
Initiating a return To initiate a return, you can contact us at info@actibox.pro. Please note that returns - at your own expense - must be sent to the following address: Strijdersstraat 7 bus 3, 2650 Edegem, Belgium.
For all your questions about returns, you can always reach us at info@actibox.pro.
Damage and problems Please inspect your order upon reception and contact us immediately if an item is defective or damaged, or if you receive the wrong item. We will review the issue and resolve it.
Exceptions / non-returnable items Certain items cannot be returned, such as customized products (e.g., special orders or personalized items).
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to get what you want is to return the item, and once the return is approved, make a new purchase.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@actibox.pro.